Social media for business, a customer service?

Earlier today, the BBC News website posted an article entitled Are Twitter and Facebook changing the way we complain?, focussing on how, in a digital age, the way in which we contact big companies has shifted away from the stern letter or phone call and instead to...

Inside Facebook on BBC2: A quick review

The must watch TV tonight for me was BBC2’s documentary “Inside Facebook”, a Money Programme look at what makes Facebook tick. With the inevitable challenge of trying to make it suitable for all audiences, it often swung too far to the basics at...

Guide to setting up a Facebook Page Vanity Address

If you have a Facebook page for your business, have you got a “Vanity” address for it? Up until recently you had to have 25 fans before you could apply but now you can select one at setup, though it would seem that for existing pages you still require 25...