Social media for business, a customer service?

Earlier today, the BBC News website posted an article entitled Are Twitter and Facebook changing the way we complain?, focussing on how, in a digital age, the way in which we contact big companies has shifted away from the stern letter or phone call and instead to...

Inside Facebook on BBC2: A quick review

The must watch TV tonight for me was BBC2’s documentary “Inside Facebook”, a Money Programme look at what makes Facebook tick. With the inevitable challenge of trying to make it suitable for all audiences, it often swung too far to the basics at...