Social media for business, a customer service?

Earlier today, the BBC News website posted an article entitled Are Twitter and Facebook changing the way we complain?, focussing on how, in a digital age, the way in which we contact big companies has shifted away from the stern letter or phone call and instead to...

Twitter at work

Many people see Twitter and other social media services as time wasters, still unsure of their benefit in the real world. But as Donato, Vankilter and myself can all testify, it works in the real world. I met Andy, from Vankilter, a little while ago at the Solihull...

BBC’s Virtual Revolution

Tonight I, along with almost everyone who is driven by the www, tuned into the first episode of the BBC’s Virtual Revolution programme, presented by Aleks Krotoski. Not a history of the world wide web as many people expected it to be but a thematic look at how...